Customer stories.
This is how leading organizations use SwipeGuide to improve their
processes across frontline operations.
Joris
Brewery Manager at Lagunitas in Chicago
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"SwipeGuide makes operators feel empowered."
Heineken.
Global standardization of processes.
→ Capture and share best practices across 106
breweries worldwide.
→ Improved quality and productivity: improved OPI.
→ Workflow learning on the shop floor: connect wi the tech stack.
→ Reduce machine changeover time and downtime.
+500k
errors prevented.
"SwipeGuide has excessively helped with reducing downtime and we have seen our quality performance improve due to some of the guides we have created"
Jyoti Sapkota
Process Improvement Engineer at Thermo Fisher in Cincinnati
Thermo Fisher Scientific Patheon.
Improve OPI and OEE with accessible quality checks.
→ Reduced changeover and downtime at the packaging lines with quality checks at capper machines and bottling machines.
→ Reduction in quality issues and waste with clear standards.
→ Shorter training time of new recruits with easy onboarding instructions.
→ Operational savings and production value with faster task execution.
20%
faster task execution
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"Bringing simplicity into content creation. Fast to learn tool that requires no previous skills on content creation. Good feedback & analytics in-built for collecting user insights."
Mari, Digital Lead at ABB Motion in Switzerland and Finland
ABB.
Smooth field service engineering & happy clients.
→ Capture & distribute internal field service knowledge.
→ Easy creation and access to customer installation guides for ABB service partners, partner networks, and customers.
→ Reduce troubleshooting time & machine downtime.
→ Also available in mainland China.
1800+
instructions in use.
Easier onboarding and better troubleshooting.
We've reduced instruction authoring time by 70%. Learn about how SwipeGuide helped a major packaging company optimize the way they create and use content.
Read the customer story
"Helps us standardize 50 ways of doing the same thing. "
Fabio, VP of Supply Chain at Barilla in Deerfield, Illinois
Barilla.
Reduce onboarding & training costs.
→ Standardization of processes.
→ Drive digital transformation in the factories.
→ Reduce changeover time.
10
teams using SwipeGuide.
"SwipeGuide is helping us take manual work instructions and bring them into the digital age. This is critical at the plant level and is an important step in our digital transformation journey."
Saul Reichman
Global Director of Innovation & Head of Corporate Venturing
Maxion Wheels.
Empowering digital transformation with better work instructions.
→ Standardized work processes to drive continuous improvement.
→ Reduced instruction authoring time and checklist creation time.
→ Improved data collection for compliance and digital twins.
→ Crowdsourced knowledge and trained employees on the job.
"Now our operations are much more consistent. Between operators and even between shifts, we have one right way to do things."
Jason, Senior Director of Operations at Golden State Foods in Opelika, Alabama
Golden State Foods.
Dynamic work instructions for optimal performance.
→ Accessible work instructions for use in real-time on the shop floor.
→ More motivated and engaged employees.
→ User-friendly Standard Operating Procedures (SOPs).
→ Better knowledge transfer from expert employees.
238
work instructions created.
"Success in manufacturing starts with the workers on the shop floor. They rely on having the right knowledge, day in and day out."
Jose, MPE Europe at PepsiCo
PepsiCo.
Digital standard work as a driver of lean manufacturing.
→ Reduce errors, product defects, and waste.
→ Plan and organize shifts. Capture a sign-off on a completed procedure.
→ Improve visibility on the floor. Always up-to-date paperless instructions for learning on the fly.
→ Alignment with LMS with link to specific e-learning modules in Step Notes.
47
sites using SwipeGuide.
"New recruits go step by step to do the task at hand and they're all eager to use it again. We see that they are happy, they like the instructions, and they really see the need to use SwipeGuide."
Factory Digital Project Manager at Orkla in Norway
Orkla.
Improved on-the-job training & machine uptime.
→ Reduce instruction authoring time.
→ Decrease machine downtime.
→ Prevent costly human errors.
→ Improve training and knowledge management.
50%
reduction of authoring time.
"It takes more than a few engineers and managers to make a significant impact. It takes an entire workforce for real continuous improvement to be implemented and sustained."
Caleb, Manufacturing Engineer at Reyco Granning in Mt Vernon
Reyco Granning.
Promote a culture of learning on the shop floor.
→ Reduce the time to create work instructions for shop floor teams.
→ Eliminate the need to track and manage complex and cumbersome revision history.
→ Encourages employee participation and updates to existing workflows and standards.
→ Easy to approve and revise standards and work instructions with approval workflows.
8
steps in their Practical Problem Solving Initiative (PPS).
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"If we brought in someone off the street, within half a shift, they could be up to speed and fully effective. We've reduced the standard procedure of kitting by half: from 4.5 minutes to 2.15 minutes!"
Mike Rampy
Continuous Improvement Manager at Thermon
Thermon.
Improve time-to-value of new and temporary recruits.
→ Capture knowledge from key employees to create standard operating procedures.
→ Easy to create and access training materials and standards.
→ Improve the learning curve of new recuruits so they are up to speed faster, without having a supervisor onboard them in person.
50%
reduction in time-to-effectiveness.
"Real advantage for employee engagement by involving operators in the creation process."
Rick, Operations Excellence Director at Great Lakes Coca-Cola in Milwaukee
Coca-Cola.
Decrease human errors to improve product quality.
→ Capture critical procedural shop-floor knowledge.
→ Improve instruction accessibility for workforce.
→ Ensure instruction content is always up-to-date.
→ Improve instruction content to be easier understood.
13
SwipeGuide is used at bottlers across 13 countries.
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"SwipeGuide really does value their customers. They take feedback, react to it, and make the change."
Heather Watson
Training and Development, ZEVx
ZEVx.
Improve compliance, training, and content creation at scale.
→ Streamlined compliance with process and materials transparency.
→ More effective partner and customer training.
→ PDF conversion tools and an intuitive content creation UX.
"Drastically reduced our training and support costs."
Michiel, Team Leader Field Service at Fuji Seal
Fuji Seal.
Reduced training and support costs.
→ Troubleshooting and installation guides for field service engineers.
→ Reduction of training time and cost for new employees.
→ Reduction in internal and external support questions.
→ Capture tribal knowledge and standardize processes.
3
users groups: engineering, manufacturing, and customers.
"We used to deliver our coffee machines with paper manuals, but we wanted to get rid of that. We now deliver our machines with digital manuals - they're easier to read and understand, and also better in terms of sustainability."
General Manager at Animo in Assen, The Netherlands
Animo.
Assembly, operation, and troubleshooting guides for coffee machines.
→ Better product manuals for professional customers.
→ Technical instructions for dealer technicians.
→ More efficient processes at the assembly lines.2016
year that Animo started using SwipeGuide.
"Simplification, user-friendliness & paperless are easy to achieve with SwipeGuide. The platform also has the potential to impact productivity, safety, and waste reduction in our bottling operations."
Sandra, Spirit Management Global Platform Lead at Chivas Brothers in Scotland
Pernod Ricard.
Simplification, user friendliness & paperless.
→ Simplify the creation and the use of work instructions covering procedures and safe standards of work.
→ Going digital/paperless is an important part of the implementation.
→ Improve productivity, reduce waste, increase safety and support continuous improvement.
131
work instructions made.
"Helps me guide colleagues through their daily work."
Project Leader Digital Learning at Colruyt Group in Brussels, Belgium
Colruyt.
Accessible knowledge for technicians and retail teams.
→ Guide technicians supermarket colleagues through their daily work.
→ Guides on handling cardboard presses, order pickers, and warehouse robots.
→ Knowledge management made easy across the organization.
300+
instructions in use.
"We also use SwipeGuide for efficient onboarding and training of diverse new team members."
Team Manager at Asito in Zwolle, The Netherlands
Asito.
On-the-job training for distributed cleaning operations.
→ Diverse and international staff - instructions should be multilingual and easy to understand, with a visual presentation instead of text-heavy.
→ Efficient onboarding and training of new team members.
→ Reduce accidents and errors.
100
nationalities using instructions.
"We're always looking to continuously improve our processes."
Special Projects Manager at URC in the Philippines
Universal Robina Corporation.
Boost productivity, quality, and safety with user-friendly work instructions.
→ Easier creation and review of work instructions in a user-focused and visual format.
→ Improve training of new people with consistent onboarding materials that are easy to keep up-to-date.
→ Continuously improve processes.
29
teams are currently actively using SwipeGuide.
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