Frequently asked questions.

• Content creation?

  SwipeGuide is built for ease-of-use by the frontline.

  However, we do also offer content creation and migration services to help you out with getting started. Read more about our services here.

• Scalability?

  SwipeGuide makes sharing best practices across teams, lines, and sites uncomplicated. 

  Simply select the SOPs you want to share, choose what team/site within your organization you want to share them with, and allow them to translate that content within 10 seconds. 

  Read more about Knowledge Sharing here. 

• Secured data?

  We're compliant with the most stringent international data and security standards, including ISAE 3000 (SOC2), ISAE 3402 SOC1, and GDPR.

• Connect to other systems?

  Yes, you can connect SwipeGuide with other systems already in place, like: 

  - Work orders (eg. SAP and Salesforce)
  - Data visualization and analytics tools (eg. Grafana, PowerBI, Tableau, and Snowflake)
  - Embedded into your own service app (see how ABB did it here)

• ROI?

  Many of our customers have hit their KPIs with SwipeGuide already after a few weeks. 

  You can expect: 
  - Fewer errors (average -67%)
  - Less downtime (average -33%)
  - Faster time to competency (average +20%)

  See our ROI impact calculator here. 

• Alerts?

  Get real-time alerts when there's a reported deviation in checklist data. 

  Read more about Checklist Alerts here. 

• Knowledge capturing?

  Our philosophy is to empower frontline excellence by involving team members in the shaping of processes. 

  Frontline teams can create standards while performing tasks. The content can be assessed and approved by a manager before it's published. 

  While using standards, frontline team members can also give their input and ideas on existing SOPs to continuously improve them. 

  Read more here.