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Customer Story: Orkla

Here's how Orkla uses SwipeGuide to improve content creation and knowledge capture on the shop floor while reducing downtime.

Orkla's portfolio includes everything from jams and chocolate, to pizza and ready-to-eat meals. Orkla is proud to deliver delicious products while maintaining a focus on quality, innovation, and sustainable growth in their day-to-day manufacturing processes.


Reduction of authoring time.


Work instructions in use.


Sites in 3 countries

Orkla is committed to finding new tools and solutions to increase productivity and sustainable ways of working throughout their manufacturing operations. 


The initial pilot project with Orkla was started by jointly identifying a use case at a single site with the goal of creating a positive impact on their manufacturing operations. Today, SwipeGuide is live at Orkla sites in Norway, Latvia, Finland, and Denmark. We're delivering impact across their global network.

We’re proud to announce that the SwipeGuide platform has made a positive and scalable impact on: 

  • Instruction authoring time
  • Machine downtime
  • Costly human errors
  • Training and knowledge management

Our collaboration has allowed Orkla to optimize the delivery of digital work instructions at crucial moments during the manufacturing process, as well as helping them to address the manufacturing skills gap.

Orkla tablet


Orkla Digital Instruction

Content creation and improvement.

Replacing a paper-based system.

Orkla has used our digital work instruction platform to streamline the authoring, editing, and distribution process of instructions and SOPs on the shop floor.

  • Authoring.

    The minimalist design of the SwipeGuide platform simplifies the content creation process for supervisors. Content creators utilize the minimalist and user-focused platform to create standardized content with a drag-and-drop interface.

    Not only can they create work instructions more easily, but they can make them while out in the factory. With SwipeGuide, authors are able to walk the production line with a tablet, take a photo of a particular machine or component, and create a relevant instruction in minutes.

  • Editing.

    Editing instructions and SOPs within a digital instruction platform means that corrections are published instantaneously. Improvements made to an instruction are instantly available to users.

    With SwipeGuide, knowledge can be standardized faster and more effectively because changes and fixes can be implemented and shared across teams with the push of a button.

  • Discovery.

    Instructions made with SwipeGuide gives Orkla's operators the confidence that they will always find the most up-to-date content.

    The operator simply activates the instruction via a QR code on the machine, and instantly sees the most up-to-date information in an intuitive format on any mobile device. No more wondering, and no more time spent searching through a binder.

Orkla digital work instructions

Improved training and knowledge management.

Gaining the edge in Industry 4.0.

Digital work instructions and SOPs save time and resources by reducing the need for in-person training support. Rather, they provide the same resources in a mobile and digital format.

New employees go about their work on the shop floor and can scan a QR code and to get the most up-to-date work instruction for the task at hand.

  • Promotes a step-by-step learning opportunity that empowers learning-while-doing. 
  • All instructions delivered to new workers are the most up-to-date version of a procedure.
  • Saves time for senior members of the workforce. 
  • Millennial employees raised on technology find the software to be intuitive and easy to use, while older members of the workforce enjoy and understand its simplicity.
  • Reduces the amount of silent knowledge passed on to new recruits. 

Capturing and optimizing employee knowledge.

Every manufacturer deals with silent knowledge on the shop floor. This is information and best practices that are kept in the heads of knowledgeable employees, instead of being recorded and evaluated in a standardized process.

Knowledge capture.

SwipeGuide makes it easier to capture knowledge on the shop floor, because supervisors can easily create work instructions while out on the production line.

Improve with feedback.

Expert employees can leave detailed feedback about a task using our instruction scoring and feedback feature.

The return on investment.

Here's the very real impact of SwipeGuide for Orkla Foods.

See for yourself
Digital work instructions

More sustainable work instructions and processes.

Digital work instructions simply reduce the amount of paper used throughout a company’s entire supply chain and reduce waste caused by errors.

Coca Cola safety

Reduced downtime and errors.

A digital platform makes it easy for manufacturers to standardize all processes and procedures within a production environment.

Errors and downtime

Improved First Time Right.

When employees have instant access to the most up-to-date work instructions, they are more likely to execute work correctly the first time they attempt a new or complex procedure.

Continuous Improvement

Improved employee satisfaction.

Our partners at Orkla Foods are happy to say that they’ve noticed an overall improvement in the attitudes of their workforce on the factory floor.

Check out some other content.

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ABB x SwipeGuide Customer Story.

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