Project Manager
ABB Motion
Internal work instructions.
Maintaining peak operational performance for all ABB variable speed drives is a top priority across their global market. To this end, ABB employs field service engineers (FSE) in over 50 countries who install, commission, and maintain the VSDs.
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Effortless distribution.
ABB engineers depend on having correct, up-to-date information in the field. If work instructions are difficult to use, out of date, or inaccessible, it can cause unnecessary and expensive downtime for customers.
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Field Service Engineering.
The ABB Drives’ support team uses SwipeGuide’s intuitive and user-friendly interface to easily create instructions for their engineers. The platform - always up to date and available on any mobile device - allows ABB engineers in the field access to a quick and efficient solution.
ABB’s intelligent, cloud-connected VSDs (IoT) collect vast amounts of data.Using this information, customers can use the SwipeGuide platform to request the specific and most relevant fix.
Digital Lead
ABB Motion
Installation guides
for ABB service partners, partner networks, and customers.
The SwipeGuide instruction platform gives ABB’s customers access to a “self-service” step-by-step installation and commissioning guide in a user-friendly public portal available on any device.
With these instructions, customers are able to correctly install, troubleshoot, and maintain their VSDs.
Benefits:
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Troubleshooting.
SwipeGuide empowers users to fix preventable errors and troubleshoot the setup and operation of VSDs. They can spend more time managing urgent and critical problems elsewhere.
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Satisfied customers.
Digital work instructions ensure more satisfied customers who have a better working knowledge of their ABB products, and who experience an overall more positive experience operating their machinery.
Continuous improvement.
Effective and user-friendly work instructions at the moment of need. With the power of continuous improvement and effortless revision.
For engineers in the field.
FSE provide real-time feedback through the platform to improve instructions and make process easier and more efficient in the future.
Feedback from customers.
ABB's customers can also leave real-time feedback in end-user instructions on the SwipeGuide platform.
Custom Instruction Scoring.
Integrated instruction scoring campaigns allow ABB support teams to place custom questions directly into strategic locations within the work instructions.
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