Use Case 1: Internal work instructions.
Maintaining peak operational performance for all ABB variable speed drives is a top priority across their global market. To this end, ABB employs field service engineers (FSE) in over 50 countries that install, commission, and maintain the VSDs.
As the front line in providing customer support and maintaining the effectiveness of ABB variable speed drives worldwide, these engineers depend on having correct, up-to-date information at the moment of need. If work instructions are difficult to use, out of date, or inaccessible, it can cause unnecessary and expensive downtime for customers.
The ABB Drives’ support team uses SwipeGuide’s intuitive and user-friendly interface to easily create instructions for their engineers. The platform - always up to date and available on any mobile device - allows ABB engineers in the field access to a quick and efficient solution.
ABB’s intelligent, cloud-connected VSDs (IoT) collect vast amounts of data. This data provides ABB with essential information about the causes of faults in their equipment. For example, VSDs can record data on each specific fault message - including name, code, time, and the date it occurred. Using this information, customers can use the SwipeGuide platform to request the specific and most relevant fix.
Not only does SwipeGuide’s deliver effective and user-friendly work instructions at the moment of need, but they’re designed to facilitate continuous improvement and revision of the content.
Let’s say, an ABB field service engineer encounters a problem while doing maintenance on a VSD, and can’t find a documented solution. She can now provide real-time feedback through the platform to improve the instructions and make the process easier and more efficient in the future - all with the push of a button.
After a case has been resolved, ABB experts can analyze the cause and solution and add relevant information to the SwipeGuide work instructions. These regular updates and revisions ensure that every ABB engineer is using the most current and relevant information to solve problems for customers. Our platform facilitates a culture of intuitive, continuous improvement of ABB’s instructions and processes.