This is how Animo uses SwipeGuide to create user-friendly assembly, operation, and troubleshooting guides for their state-of-the-art coffee machines.
"We now deliver our machines with digital manuals - they're easier to read and understand, and also better in terms of sustainability."
General Manager at Animo
We started working with Animo back in 2016 when Animo was looking to digitize the user guides of their machines.
The goal was to revolutionize the way their customers interacted with their machines.
Animo has a large number of commercial customers who need a certain level of support for the effective operation, maintenance, and troubleshooting of their industrial-grade machines.
Before our collaboration, Animo delivered paper and PDF user guides to their professional customers. We've helped them digitize, streamline, and improve these instructions for their end-user professional customers.
Now Animo's professional customers access step-by-step visual setup, use, and maintenance knowledge on mobile devices.
Animo's customers rely on high-quality coffee for offices, canteens, events, and trade shows. This means efficiency and predictability are tantamount for these end-users.
Animo’s network of Dealer Technicians, trained to perform maintenance and regular service on Animo coffee machines, have access to special technical SwipeGuide work instructions.
These guides can be used for additional technical support while performing repairs and maintenance, or for carrying out modifications on Animo machines.
SwipeGuide content is instantly accessible in the field via a QR code and URL on laptops, tablets, or smartphones.
Animo's Technicians can also leave detailed feedback on work instructions - relevant process improvements, bug-fixes, best practices, etc - directly from their laptops or mobile devices.
SwipeGuide SOPs and work instructions deliver operational and procedural knowledge for the assembly processes at the Animo factory.
Workers access clear step-by-step visual instructions to guide them through their daily tasks. Everyone knows exactly what to do, and when.
Downtime and human errors are reduced because the correct operational knowledge is always at hand for reference.
Onboarding processes for new employees are streamlined. New recruits can learn-while-doing on the factory floor, limiting the need for classroom training.
