Animo’s network of Dealer Technicians, trained to perform maintenance and regular service on Animo coffee machines, have access to special technical SwipeGuide work instructions. These guides can be used for additional technical support while performing repairs and maintenance, or for carrying out modifications on Animo machines. This content is instantly accessible in the field via a QR code and URL on laptops, tablets, or smartphones.
This means greater flexibility and reliability across Animo’s customer base - as soon as content is created, Animo’s Technical Support department can change or modify the content and retain the same QR code and URL, and deliver it to the relevant Technician via email. Since content is updated instantly throughout Animo’s global network, both engineers and their supervisors can trust that they’re receiving the most recent and up-to-date content.
Technicians are guided through each step of these technical instructions by SwipeGuide’s intuitive user interface. A blend of clear images and simple text is proven to increase comprehension and limit errors in the field. Not only does the platform increase access and comprehension, our collaboration also allows Animo to continuously crowdsource improvements from their experts in the field. Technicians can leave detailed feedback on work instructions - relevant process improvements, bug-fixes, best practices, etc - directly from their laptops or mobile devices.