Solving problems.

Our areas of expertise include instructions for manufacturing and field service applications,
as well as client and consumer operations.

manufacturing work instructions

Manufacturing.

Production & Processing.
Assembly lines & Workstations.
Packaging & Bottling.
Maintenance & Cleaning.



On-the-job training for new, seasonal, and temporary employees.

  • Improve onboarding and manage crucial knowledge.

  • Increase first-time-right.

  • Reduce errors and improve safety.

 

Work instructions and OPLs.

  • Improve product quality and 5S.

  • Decrease changeover times.

  • Reduce waste.

 

Capture tribal knowledge and standardize operating procedures.

  • Create and share best practices across sites.

  • Drive continuous improvement of processes.

  • Improve collaboration between operators.

 

Analyze data for valuable insights.

  • Track usage and machine data.

  • Collect feedback and ratings from operators, managers, and L&D.

  • Compare data across lines, sites, and apps.

field service instructions

Field service.

Troubleshooting & Problem-solving
Maintenance & Service
Cleaning & Washing
Logistics & Warehousing.


Service and installation guides.

  • Setup guides for new lines and machinery. 
  • Improve off-site service and maintenance procedures. 
  • Reduce service calls and misunderstandings.

 

Maintenance instructions for field service engineers.

  • Fast and efficient error resolution.
  • Reduce installation time and downtime.
  • Troubleshooting based on tickets and error codes.

 

Cleaning and washing procedures.

  • Consistent cleaning, lubrication, and inspection of machinery.
  • Improve CILT standards.
  • Ensure hygiene and safety procedures are followed.

industrial customer instructions

Industrial customers.

Buyers & professional clients.
Distributors & agents.
Suppliers & resellers.
User groups & external contractors.


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Setup procedures for new equipment and machinery.

  • Empower your customer to set up their purchased equipment on their own.
  • Leave the truckloads of paper user guides in the past.
  • Offer digital instructions in any language, both offline and online.

 

Installation of add-on equipment.

  • Encourage independent implementation of new tools and add-ons.
  • Offer a smooth transition to advanced usage of machinery and tools.
  • Allow customers to perform updates without your interference.

 

Maintenance instructions. 

  • Avoid recurring service calls for simple maintenance procedures.
  • Empower customers to perform maintenance tasks with digital instructions.
  • Fast error resolution in order to minimize downtime.

consumer user guides

Consumers.

Provide product user manuals for consumers. 
Answer frequently asked questions.
Guide setup, installation, and maintenance. 

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Setup and installation instructions. 

  • Improve customer experience with a digital product onboarding. 
  • Decrease setup time and frustration. 
  • Allow customers to access instructions in their own language.

 

Standardize the answers to your frequently asked questions.

  • Create a FAQ section on your website.
  • Reduce customer support contact.
  • Improve product usage and reduce returns.

 

Maintenance and fixes.

  • Reduce questions about easy fixes that can be performed at home. 
  • Ensure that products continue to operate at peak performance.
  • Make sure your customers use your products in the correct way.

Create better work instructions.

Learn how to effortlessly create and share digital work instructions to make daily operations safer, more efficient, and truly connected.

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